Our Policy
The following policies are implemented to help maintain a consistent and professional standard of service. By establishing guidelines for grooming practices, cleanliness, and customer interactions, we as a collective will be able to ensure that every customer receives a high-quality experience.
These policies help create a safe and welcoming environment for both barbers and customers. By implementing these policies on punctuality, cleanliness, and customer interactions, we are able to contribute to a comfortable and delightful experience for everyone involved.
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By booking an appointment, clients are acknowledging and agreeing to these policies being reinforced.
1. Arrive On Time
Please arrive promptly for your appointment. If you arrive more than 15 minutes late, your appointment will be deemed canceled. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advanced. Late cancellations or no-shows may be subject to a cancellation fee.
2. Cancellation Fee
A minimum of 24 hours is required to cancel any appointments. We understand that emergencies may occur; however, these last-minute cancellation prevents potential clients from being serviced and a loss of opportunity for the barber. In the event a cancellation/no-show occurs a half-charge will be taken place. In the event no-show becomes a reoccurring theme, the client will be required to pre-pay before the appointment, or potentially banned from the barber's books.
3. Hygiene & Cleanliness
Please ensure you are clean and fresh prior to your appointment. We maintain a high standard of cleanliness and hygiene in our barbershop. All equipment and tools are sanitized between each customer, and our barbers follow proper sanitation practices. We appreciate your cooperation in maintaining a clean environment.
4. Personal Belongings
Please take care of your personal belongings during your visit. We are not responsible for any loss or damage to personal items.
5. Communication & Feedback
Our barbers value clear communication with customers. Feel free to provide feedback or specific instructions regarding your haircut preferences. We aim to meet your expectations and ensure your satisfaction.
6. Payment
We accept various payment methods, including cash, zelle, and major credit/debit cards. Payment is due at the time of service. Gratuity for your barber is greatly appreciated but entirely optional.
7. Code of Conduct
We maintain a respectful and inclusive atmosphere. We expect all customers to treat our staff and fellow customers with kindness and respect. Any form of harassment or inappropriate behavior will not be tolerated.